Privacy Policy

We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our website and mobile application.

1. Information We Collect

We may collect the following types of information when you register on our platform or book a service:

  • Personal Information: Name, email address, phone number, and physical address for doorstep bike servicing.
  • Vehicle Information: Bike make, model, registration number, and service history to assign correct spares.
  • Location Data: Real-time location of your bike and assigned mechanic to provide live GPS tracking during transit.
  • Usage Data: Pages visited inside the app, duration of use, interaction logs, and preferred service schedules.

2. How We Use Your Information

We use your information strictly to provide and improve our integrated bike workshop services:

  • Service Delivery: To book services, assign verified mechanics, and dispatch pickup/drop vans.
  • Live Status Updates: To send real-time tracking coordinates, status photos, and invoice receipts.
  • Customer Support: To resolve technical issues and handle emergency road assistance tickets within 30 minutes.
  • Security & Safety: To perform fraud checks on booking transactions and verify user accounts.

3. Cookies and Tracking Technologies

We use cookies and similar tracking identifiers to elevate your browsing experience on our platform:

  • Essential Cookies: To keep you logged into your MECH99 user dashboard and save your selected bikes.
  • Performance Cookies: To help us understand how users navigate our site so we can speed up page loads.
  • Control Options: You can choose to disable cookies through your browser settings, though some app features may be limited.

4. Sharing Your Information

We do not sell, lease, or rent your personal data. We only share necessary data with trusted partners to fulfill your booking:

  • Partner Garages: Relevant service details are shared with our audited workshops to execute repairs.
  • Payment Gateways: Secured checkout providers process payment transactions over encrypted tunnels.
  • Legal Compliance: We may share details if required by regulatory authorities or Indian cyber-security law.

5. Data Security

We take appropriate security measures, including HTTPS encryption, secure database access tokens, and regular vulnerability scanning, to protect your personal information from unauthorized access, alteration, or disclosure.

6. Your Rights

You have full ownership of your data stored on MECH99 systems. You have the right to:

  • Access Data: Request a complete summary of your personal details and bike service histories.
  • Rectification: Correct inaccurate contact details or update your registered vehicle records directly in the app.
  • Deletion: Terminate your account and request complete erasure of your data from our active databases.

7. Third-Party Links

Our website may contain links to third-party portals, such as the Google Play Store and Apple App Store. We are not responsible for the privacy practices, content, or data collection policies of these external websites.

8. Children's Privacy

Our digital platforms and bike servicing products are not targeted towards children under the age of 13. We do not knowingly collect personal details from children; any such data identified will be deleted immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we make changes, we will post the updated policy on this page with an updated "Last Modified" date. We encourage you to review this page periodically.

Last Updated: May 2026